This book is set as a story about Wes Kingsley, an Executive Manager in an industrial supply outfit near Atlanta who attends a business conference in Florida. While in Florida he visits SeaWorld where he sees the Shamu killer whale show and realises that the trainers’ techniques with the whales could have amazing results for him in both his work and personal life. The key learnings are that there are four kinds of “consequences” for behaviour.
“Whale Done” responses look like:
- Praise people immediately
- Be specific about what they did right or almost right
- Share your positive feelings about what they did
- Encourage them to keep up the good work.
Wes found that not only did these principals work well for him in the business environment but they could also be used at home to improve his relationships with his wife and children too.
This is a reasonably quick read at 123 pages, but I found myself going back and re-reading passages as I really enjoyed them.