Fish! is an easy read at just 107 pages long. It is written as a story about Mary Jane, a mother with two children, who suddenly and unexpectedly lost her husband. Mary Jane is an Operations Manager at one of Seattle’s largest financial institutions and accepts a promotion to manage a department known as “the toxic energy dump”. Weeks into her new role, despair sets in, she leaves the building in her lunchbreak and stumbles across the infamous Pike Place Fish Market. The Fish Market is wildly successful due to its fun, bustling atmosphere and great customer service. Mary Jane applies the simple lessons she learns from the Pike Place fishmongers to her workplace and achieves an astonishing transformation.
The four Fish! principles are:
1. Choose your attitude
3. Make their day
4. Be present
A great book to help engage a team and change the way they think about work!
Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day.
Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers. In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Across the street from her office is Seattle's very real Pike Place Fish Market, world famous and wildly successful thanks to its fun, bustling, joyful atmosphere and customer service.
By applying ingeniously simple lessons learned from the actual Pike Place fishmongers, our manager learns how to energize those who report to her and effect an astonishing transformation in her workplace. Addressing today's work issues (including employee retention and burnout) with an engaging metaphor and an appealing message that applies to any sector of any organization, Fish! offers wisdom that is easy to grasp, instantly applicable, and profound--the hallmarks of a true business classic.